Troubleshooting
Solve common problems users may encounter in Edmissa.
Use troubleshooting guides when something visible is not behaving as expected: a user cannot find work, cannot access a page, cannot move an application, or cannot explain a Lead or document issue.
Finding records
Check search, filters, status tabs, scope, assignment, location, and access.
Access and permissions
Resolve missing pages, disabled actions, and work hidden by role, scope, or location.
Lead capture
Investigate Leads from public forms, connected channels, and custom webhooks.
Application stages
Troubleshoot blocked stage changes, checklist warnings, and unexpected stages.
Document issues
Find missing documents and fix upload, document type, status, and review problems.